At Cayden Care LTD, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a cancellation and refund policy as outlined below.

Cancellation Policy

You may cancel your order for a full refund at any time before it has been shipped. Once your order has been shipped, it cannot be cancelled.

To cancel your order, please contact us at caydencareltd@gmail.com with your order number and reason for cancellation.

Refund Policy

If you are not satisfied with your purchase, you may request a refund within 14 days of receiving your order. To be eligible for a refund, the item(s) must be unused and in the same condition that you received them. They must also be in the original packaging.

To request a refund, please email us at caydencareltd@gmail.com with your order number and reason for the return. We will provide you with instructions on how to return the item(s).

Once we receive and inspect the item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Please note that shipping costs are non-refundable, and you will be responsible for paying for the shipping costs of returning the item(s).

Exchange Policy

If you would like to exchange an item for a different size or color, please email us at caydencareltd@gmail.com with your order number and reason for exchange. We will provide you with instructions on how to exchange the item(s).

To be eligible for an exchange, the item(s) must be unused and in the same condition that you received them. They must also be in the original packaging.

Please note that you will be responsible for paying for the shipping costs of returning the item(s) and shipping costs for the new item(s).

Contact Us

If you have any questions or concerns about our cancellation and refund policy, please contact us at caydencareltd@gmail.com.